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Frequently Asked Questions
Equipment Availability: Nor Cal Party Rentals processes all reservation requests on a first come first serve basis. Receipt of a quote does NOT guarantee equipment availability. Online reservations will need to be confirmed before they are held. We require deposit to hold and book your reservation request.
Rental Period: Our equipment is rented by the event; a few large items are rented by the hour. Nor Cal Party Rentals only guarantees your equipment rental for the hours you have requested; indicated by the start and end time of your event. If you require an earlier delivery or later pickup time you MUST state this when placing your reservation.
Event Confirmation: We generally contact you within 1-2 days of your event to confirm final payment, method of payment, type of surface for set up, space and electrical requirements, and coordinate delivery times, etc. All reservations require confirmation and coordination for delivery. If you are unavailable at the time of call, we will leave a message. If we can not reach you and/or you do not call back before the day of your event, we can not guarantee delivery and you may be subject to a cancellation fee.
Delivery Times: Backyard parties are delivered within a 3 hour delivery window generally between 8am and 2pm and picked up the same afternoon or evening. For Park, School, Church, and Corporate delivery sites we can coordinate a delivery time that is as close to your start as possible, while still allowing time for proper set up. We like to start set up at least one hour before the start of the event, we strive to have equipment rentals set up 30 minutes before the start of an event. Our Drivers have several locations on their delivery route, it's extremely important that the contact person responsible for the event to be on time to meet the driver for safety and set up instructions. One late customer can create problems and stress for everyone else.
Set up: Our Drivers do all the heavy lifting; you just show us where to set up. It is the customer's responsibility to measure in advance and ensure there is adequate space and provide a flat clean area for set up clear of sharp objects and debris. If the Driver is unable to set up for reasons above or if unsafe conditions exist, the Customer will be charged a $50 fee.
It's important that we know in advance if you plan to set up on grass or concrete. Inflatables can ONLY be operated safely if they are secured and anchored properly. We bring stakes or sandbags depending on where the unit will be set up. If you make changes, please let us know (especially from grass to cement) to ensure our Drivers will have the proper equipment. Last minute changes could result in MAJOR set up delays.
Nor Cal Party Rentals is not liable for any damage done to your sprinkler system, you will be responsible for letting our Drivers know where it is to avoid any damage. Nor Cal Party Rentals is not liable for any water damages done to your grass or property.
ATTENTION: Drivers can NOT go up and down stairs and/or hills, etc. Set up location must be easily accessible from the delivery truck.
Payment Policy: It's critical that the contact person have payment ready for the driver at time of delivery. Drivers are required to collect final payment at time of set up unless you've made arrangements to charge a credit card the previous business day. NO set up of equipment will take place until payment is made in full. (Will take in consideration for non-profit and church organizations for payment arrangements. Failure to make payment could result in delays and/or event cancellation fees.We do not accept checks!!!
Power requirements: Customer is responsible for power. Nor Cal Party Rentals is NOT liable for problems due to power issues. Typically we need (1) 20-amp circuit for EACH blower; other items can NOT be plugged into the same circuit. We furnish one 50' extension cord. Unit needs to be placed within 50' of power source. Generators may be rented in advance if a power source is not available.
Adult Supervision: If Nor Cal Party Rentals does not supply attendants, you or your designated attendant(s) must be present at the time of delivery. Safety briefings are ALWAYS given after set up at ALL events; we require a signature stating you have received and understand all operating and safety instructions. Accidents on equipment generally result from 1) too many participants or mixing age groups on a unit 2) flips and roughhousing, 3) unit not kept secured. Attendants should monitor number and age of participants and ensure they're following rules and acting responsibility. Inflatable stake/anchor weights should also be checked periodically to ensure they are in place.
Damages: Customer is responsible for all damages to unit and any cleaning charges ($25 -$75) due to misuse (food, gum, rocks,stickers,writtings etc). Someone should be with the unit until time of pick up to avoid any problems. A flat rate of $1,000 is applied if any silly string is found on the unit. Silly string causes irreversible damage to any inflatable.
Pick Up Times: Backyard parties are generally picked up within 4 hours of your event end time. During your Confirmation Call you will be given your 4 hour pick up window. Pickup can be as EARLY as your event end time. If the Driver shows up to pick up the equipment and there is no one at the site or the gates are locked, you will be subject to an additional pickup fee. Schools, Churches, Corporate, and Park delivery site locations are generally picked up within 30 minutes of the event end time.
Early Completion: If a Park, Church, School, or Corporate event shuts down early before the scheduled pickup time, please contact the office immediately so that we may make every attempt to arrange for an earlier pickup. However, there is no guarantee that a Driver will be available last minute to do an earlier pickup and you may need to wait until your scheduled pickup time. The customer is responsible for equipment from the time of delivery until it is picked up, never leave equipment unattended at any time.
Rainy/Cold/Windy Days: We make every effort to set up for each and every rental reservation; however the safety of your children is our top priority. Nor Cal Party Rentals reserves the right to make the final decision to cancel a rental due to inclement weather defined as: 15-20 SUSTAINED winds (with higher gusts), 70% or higher chance of rain, and/or temperatures below 40° F. If this is the case, we will contact you the day prior or the morning of your event to discuss options. We can not set up in high winds or if it is actively raining, due to increased chance of injury or electrocution. Very few days in Texas are complete rain outs; we will make every effort to deliver between rain showers. If Customer chooses to have unit delivered in uncertain weather conditions and we are unable to set up once we arrive due to rain, wind, mud etc, there will be a $50 fee.
Refuse Paying: There will be a $100 charge added on to the outstanding invoice if payment is not met or any arrangements of paying the balance other charges will apply and customer will be responsible for all court fees and charges associated with outstanding balance.
Staking of Inflatable's?
Nor Cal Party Rentals will not be held responsible for any underground utilities, sprinkler systems, septic systems, electrical, rocks, etc. when staking down inflatable's.
What preparations do I have to do?
SHUT OFF "AUTO" SPRINKLERS at least 2-3 days before your event day. Remove all pets / animal droppings (Poops) Clean the area where the inflatable unit will be placed, cut the grass, remove all toys or dangerous objects that may cause damage to the unit.
Confirmation For Orders?
Are staff will verify all orders taken by phone or online if we don't reach you to confirm your order within 24 hours or your line is disconnected we will automatically cancel your order. Deposits held will not be refundable.
Is There A Deposit Required?
We do require a small deposit to show good faith but if you need to pay with company check or make other arrangements you can just call our office or when you have finished booking online you can click Alternative Payment box.
We can cancel your order upon request your deposit on file will be non refundable. All orders when leaving warehouse will be charged full amount unless called in office with a confirmation number for cancellation. If our staff comes out to deliver and we see another company set up the unit you will be charged full amount for the job if not cancelled or you forgot to cancel. If you decide to call your bank and file a charge back not only you will be liable paying for the job an also including court cost and other fees associated.
Still have a question? Call or Write: [email@example.com] (916)236-9282