Frequently Asked Questions
Get answers to important questions here.
Nor Cal Party Rentals processes all reservation requests on a first come first serve basis. Receipt of a quote does NOT guarantee equipment availability. Online reservations will need to be confirmed before they are held. We require deposit to hold and book your reservation request.
Our equipment is rented by the event; a few large items are rented by the hour. Nor Cal Party Rentals only guarantees your equipment rental for the hours you have requested; indicated by the start and end time of your event. If you require an earlier delivery or later pickup time you MUST state this when placing your reservation.
We generally contact you within 1-2 days of your event to confirm final payment, method of payment, type of surface for set up, space and electrical requirements, and coordinate delivery times, etc. All reservations require confirmation and coordination for delivery. If you are unavailable at the time of call, we will leave a message. If we can not reach you and/or you do not call back before the day of your event, we can not guarantee delivery and you may be subject to a cancellation fee.
Backyard parties are delivered within a 3 hour delivery window generally between 8am and 2pm and picked up the same afternoon or evening. For Park, School, Church, and Corporate delivery sites we can coordinate a delivery time that is as close to your start as possible, while still allowing time for proper set up. We like to start set up at least one hour before the start of the event, we strive to have equipment rentals set up 30 minutes before the start of an event. Our Drivers have several locations on their delivery route, it's extremely important that the contact person responsible for the event to be on time to meet the driver for safety and set up instructions. One late customer can create problems and stress for everyone else.
It's critical that the contact person have payment ready for the driver at time of delivery. Drivers are required to collect final payment at time of set up unless you've made arrangements to charge a credit card the previous business day. NO set up of equipment will take place until payment is made in full. (Will take in consideration for non-profit and church organizations for payment arrangements. Failure to make payment could result in delays and/or event cancellation fees.We do not accept checks!!!
Backyard parties are generally picked up within 4 hours of your event end time. During your Confirmation Call you will be given your 4 hour pick up window. Pickup can be as EARLY as your event end time. If the Driver shows up to pick up the equipment and there is no one at the site or the gates are locked, you will be subject to an additional pickup fee. Schools, Churches, Corporate, and Park delivery site locations are generally picked up within 30 minutes of the event end time.
If a Park, Church, School, or Corporate event shuts down early before the scheduled pickup time, please contact the office immediately so that we may make every attempt to arrange for an earlier pickup. However, there is no guarantee that a Driver will be available last minute to do an earlier pickup and you may need to wait until your scheduled pickup time. The customer is responsible for equipment from the time of delivery until it is picked up, never leave equipment unattended at any time.
There will be a $100 charge added on to the outstanding invoice if payment is not met or any arrangements of paying the balance other charges will apply and customer will be responsible for all court fees and charges associated with outstanding balance.
Are staff will verify all orders taken by phone or online if we don't reach you to confirm your order within 24 hours or your line is disconnected we will automatically cancel your order. Deposits held will not be refundable.
We do require a small deposit to show good faith but if you need to pay with company check or make other arrangements you can just call our office or when you have finished booking online you can click Alternative Payment box.
We can cancel your order upon request your deposit on file will be non refundable. All orders when leaving warehouse will be charged full amount unless called in office with a confirmation number for cancellation. If our staff comes out to deliver and we see another company set up the unit you will be charged full amount for the job if not cancelled or you forgot to cancel. If you decide to call your bank and file a charge back not only you will be liable paying for the job an also including court cost and other fees associated.