Frequently Asked Questions

Get answers to important questions here.

Our Drivers do all the heavy lifting; you just show us where to set up. It is the customer's responsibility to measure in advance and ensure there is adequate space and provide a flat clean area for set up clear of sharp objects and debris. If the Driver is unable to set up for reasons above or if unsafe conditions exist, the Customer will be charged a $50 fee.

It's important that we know in advance if you plan to set up on grass or concrete. Inflatables can ONLY be operated safely if they are secured and anchored properly. We bring stakes or sandbags depending on where the unit will be set up. If you make changes, please let us know (especially from grass to cement) to ensure our Drivers will have the proper equipment. Last minute changes could result in MAJOR set up delays.

Nor Cal Party Rentals is not liable for any damage done to your sprinkler system, you will be responsible for letting our Drivers know where it is to avoid any damage. Nor Cal Party Rentals is not liable for any water damages done to your grass or property.

ATTENTION: Drivers can NOT go up and down stairs and/or hills, etc. Set up location must be easily accessible from the delivery truck.
Backyard parties are generally picked up within 4 hours of your event end time. During your Confirmation Call you will be given your 4 hour pick up window. Pickup can be as EARLY as your event end time. If the Driver shows up to pick up the equipment and there is no one at the site or the gates are locked, you will be subject to an additional pickup fee. Schools, Churches, Corporate, and Park delivery site locations are generally picked up within 30 minutes of the event end time.
SHUT OFF "AUTO" SPRINKLERS at least 2-3 days before your event day. Remove all pets / animal droppings (Poops) Clean the area where the inflatable unit will be placed, cut the grass, remove all toys or dangerous objects that may cause damage to the unit.
We can cancel your order upon request your deposit on file will be non refundable. All orders when leaving warehouse will be charged full amount unless called in office with a confirmation number for cancellation. If our staff comes out to deliver and we see another company set up the unit you will be charged full amount for the job if not cancelled or you forgot to cancel. If you decide to call your bank and file a charge back not only you will be liable paying for the job an also including court cost and other fees associated.

Still have a question? Call or Write: [] (916)793-9931

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